Do you discuss various issues using email? Do you include more than one other person on the email by using CC? You might consider using an internal wiki instead. Why? Email is becoming less reliable (i.e. spam), and it is a poor and inefficient collaboration tool. Wikis allow for teams to work through issues, documenting the process and the result for posterity. True collaboration is important ~ try a wiki they work!

Microsoft’s email team is using a wiki for internal communication instead of email? Why? Terry explains:

Those of us in the spam team have decided to create an internal wiki designed to house all of our knowledge. Personally, I think this is a good idea as there is a lot of information buried somewhere in all of our email, and the wiki is a good place to organize it all.

We have a spam analysis manual as a document which is the most comprehensive documentation that we have, but it is my hope that all of the little tidbits of information that a spam analyst needs to know will eventually be housed in the most comprehensive collection of spam fighting information anywhere on the planet.