Ever wonder who you should be working with? Here are some general guidlines:

• Tactical, day-to-day, issues should be conveyed using the trouble ticket system.
• Escalation of tactical issues should be addressed to Andre Griffin.
• Strategic, long-term, issues/projects should be addressed directly with John Ross.
• Escalation of stratigic issues/project should be addressed to Kevin Marvin.

Not happy with your escalations? Talk to Scott Ryan. You can reach everyone by simply dialing 214.550.2002 and ask for the appropriate party.