Everybody can admit that there are aspects to every job that are less than glamorous.  Here is how Architel Team Leads handle call “saves”.

NOTE: A call “save” is necessary when the Help Desk is flooded with calls and the PBX passes calls to Team Leads. The negative annotation to this procedure is that it is slightly disruptive to the days production.

Gleaming the Qube
The qube is transferred amongst team leads to identify the next “call saver”. Once the holder of the Qube takes a call (from a client), no matter how short or long, they can then pass (qube must be thrown) the qube to the next Team Lead in the rotation.

Fumble Turnover Clause:
If the qube is dropped and recovered by another Team Lead, EVER, the person whom fumbled the ball must take a chair shot from at least 10′ away and the person whom recovered the fumbled qube is exempt from the next rotation. The qube must land in the chair without bouncing out. If it bounces out the offending fumbler must take two consecutive call saves as a penalty. If the chair shot is made successfully the fumbler gets to immediately pass the qube without penalty. Each time a fumble occurs the offending Team Lead must take a chair shot unless he/she recovers the fumbled qube before another Team Lead. The first chair shot starts at 10′ and each recurring fumble extends the shot by 5′ (i.e. – first shot 10′, 2nd shot 15′ etc.).