We received an email from a Dallas law firm that we support this evening that made me proud of our team of dedicated and hardworking engineers. I will let the email speak for itself:

On Thursday morning we learned at 8:00 a.m. that our building lost power sometime during the night. Unfortunately we had recently removed the Architel monitoring server for repairs, so we were initially not sure when the outage occurred and Architel had no way of knowing. We called Architel immediate and issued an alert that we would we be needing major assistance to ensure that our systems came back up, that our backups ran, that email and remote access were functioning, etc.  We learned later in the day that the building’s entire electrical system was damaged, and that the main buss duct was fried beyond repair. Architel sprung into action and removed our servers, installing them at your location to restore email and remote data access. This was a vital step in our business continuation efforts. Although we had ordered a generator the situation at the building was so bad that it took over a day to get even minimal power to our suite. During that time Architel proved to be our most reliable partner in the entire situation. Patrick and this team were professional and responsive. I felt that Patrick was ready to do whatever it took to keep us operational. Late Sunday the power returned and Patrick and Andre returned our servers and got us back on line. Your guys made it look easy. On our end the IT process seemed uncomplicated and seamless. That’s what a great job your people did. Our partners had no fear, no concerns, no suggestions even – they carried on with total confidence that Architel was handling everything the best way possible.  In my analysis you did just that.

Major kudos to all involved. Once again, Architel saves the day. My sincere thanks to everyone who got us through 4 miserable days.