fractional IT services
Architel pioneered the ‘fractional’ approach to IT support in 2001. This revolutionary fractional support model aligns the interests of the business owner and the IT support vendor. Our flat-rate, all-you-can-eat monthly pricing allows our engineers to spend the necessary time on proactive maintenance, ensuring fewer and less severe problems with your network, servers and desktops.
We employ a teaming approach; assigning each client to a specific, dedicated support team consisting of: technical team lead, senior engineer, project engineer, and one or more help desk technicians. Each team is supported by a help desk manager, project manager and client escalation manager.
Our support model consists of three silos including:
Architel’s fractional support model is unique in the industry in that we are one of the only companies truly sharing the execution risk with our clients. Specifically, our standard model is UNLIMITED requiring no additional payment for projects, excess support hours or support calls. Other, seemingly flat-fee, models limit the number hours provided or limit the scope of service provided to exclude project work.
Ready to learn more? Just call our sales line at 214.550.2000 and press option one for sales. Alternatively, you can email sales@architel.com and someone will get back to you as soon as possible.
