Have you ever been so frustrated by your IT guy that you complained to your boss about him? How long did that conversation last? Five minutes? It is likely that your boss called us or talked to his/her boss about the issue and he/she called us. Now once we have received the message we likely call you back and you spend five minutes explaining the issue again.

We would like to ask you to complain to one of Architel’s managers instead. You will only need to explain your issue once instead of two or three times. We will be able to fix your issue much faster than we could in the previous scenario. Who can you escalate to? Here is the process:

Step One: Just call the help desk (214.550.2002) and say, “I need to escalate an issue, can I speak to a manager?” This should get you to the Client Support Manager or Director of Technical Services. If you are escalating an issue outside of normal business hours you should stay on the line and ask the answering service to have someone contact you.

Step Two: If you are not able to immediately talk to someone, depending on your level of frustration, you can contact the following people: Scott Ryan CEO at 214.207.0600 or Alexander Muse at 214.558.1079.