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	<title>Architel &#124; Managed Service Provider &#124; Outsourced IT Support &#124; Unified Communications &#124; Outsourced NOC &#187; Unified Communications</title>
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	<description>IT Support Made Simple!</description>
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		<title>Asterisk 1.8 Released!</title>
		<link>http://architel.com/asterisk-1-8-released/</link>
		<comments>http://architel.com/asterisk-1-8-released/#comments</comments>
		<pubDate>Sun, 24 Oct 2010 09:44:17 +0000</pubDate>
		<dc:creator>Scott Ryan</dc:creator>
				<category><![CDATA[Architel]]></category>
		<category><![CDATA[Open Source]]></category>
		<category><![CDATA[Unified Communications]]></category>

		<guid isPermaLink="false">http://architel.com/?p=2966</guid>
		<description><![CDATA[If you are an Asterisk user you will want to update to 1.8. Here are just a few of the features new in 1.8: Here&#8217;s some highlighted new features in Asterisk 1.8: Secure real-time transport protocol (RTP) support—New end-to-end VoIP encryption of signaling and media to compliment the existing encrypted signaling support. Steve explained SRTP support will [...]]]></description>
			<content:encoded><![CDATA[<p>If you are an Asterisk user you will want to update to 1.8. Here are just a <a href="http://blog.tmcnet.com/blog/tom-keating/asterisk/asterisk-18---major-release-sports-200-new-features.asp">few of the features</a> new in 1.8:</p>
<p>Here&#8217;s some highlighted new features in Asterisk 1.8:</p>
<ul>
<li><strong>Secure real-time transport protocol (RTP) support</strong>—New end-to-end VoIP encryption of signaling and media to compliment the existing encrypted signaling support.<br />
Steve explained SRTP support will be huge since it will allow for government and financial deployments of the Asterisk platform.</li>
<li><strong>Security event framework</strong>—Modular capability for collecting and distributing security events within Asterisk.</li>
<li><strong>Extensive additions to ISDN-BRI functionality</strong>—Call   completion services, connected party identification, ETSI advice of   charge (AOC), message waiting indicator (MWI), call rerouting and call   deflection.</li>
<li><strong>Session initiation protocol (SIP) changes</strong>—Substantial   increase in the speed of registrations, transport layer security (TLS)   improvements and more flexible network address translation (NAT)   handling.</li>
<li><strong>IPv6 support</strong>—Although IPv6 has a slow uptake in the  enterprise, at the carrier core, IPv6 is progressing very quickly.  Steve mentioned that could be the initial place where IPv6 can be  leveraged on the Asterisk platform. He said, &#8220;I suspect initially you&#8217;ll  see it in the carrier and cable deployments. In fact, we have support  now for <strong>PacketCable NCS</strong> built into Asterisk as well, so  those two goes nicely hand-in-hand. There are a lot of cable providers  that are rolling out IPV6 for all the set top boxes and other devices  that are attached to their network.&#8221; He added, &#8220;The other area IPv6 is  big is Asia. There is a lot of IP underruns in Asia where there is  billions of people with billions of devices. So it&#8217;s really caught on  there. In a lot of ways that has been a gating factor for Asterisk  deployments in Asia. But now that IPv6 is there, we&#8217;re expecting an even  larger percentage of adoption.&#8221;</li>
<li><strong>Calendar integration</strong>—Support for <a href="http://www.tmcnet.com/tmcnet/snapshots/snapshots.aspx?Company=Microsoft">Microsoft</a> Exchange, CalDav and iCalendar. This is a pretty cool feature. If for  instance your Calendar has you listed as in a meeting, Asterisk can  automatically send the caller to your voicemail. Or if you are marked as  &#8216;or Out of Office&#8217; Asterisk can automatically forward to your cell  phone.</li>
<li><strong>Channel event logging (CEL)</strong>—Enhanced call tracking and logging for better audit trail and <a href="http://billing.tmcnet.com/"> billing </a> purposes.</li>
<li><strong>XMPP distributed messaging—</strong>Better scalability for message waiting and device state.</li>
<li><strong>Improved</strong> <strong>internationalization and localization</strong>—Asterisk offers improved handling of concatenated audio playback (dates, numbers).</li>
<li><strong>Google Talk and <a href="http://www.tmcnet.com/tmcnet/snapshots/snapshots.aspx?Company=Google">Google</a> Voice support</strong>—Inbound  and outbound support for Google Talk and Google Voice calling. Google  is serious about voice. Google is offering a free DID and free calling  until the end of 2010 via Google Talk. So with the Google Talk  integration, you essentially have a <strong>FREE trunk</strong> to make free calling on your Asterisk PBX. Take that <a href="http://blog.tmcnet.com/blog/tom-keating/skype/skype-for-sip-is-now-skype-connect.asp">Skype Connect</a>! <img title="Laughing" src="http://blog.tmcnet.com/mt-static/plugins/TinyMCE/lib/jscripts/tiny_mce/plugins/emotions/img/smiley-laughing.gif" border="0" alt="Laughing" /></li>
<li><strong>High-resolution timestamps for call data records (CDR)</strong>—Carrier and enterprise users can track call times to the microsecond.</li>
<li><strong>Better support for voice codecs</strong>—16 kHz signed linear media streams are now supported. Additional HD voice codecs supported. Siren 7 and Siren 14 codecs from <a href="http://www.tmcnet.com/tmcnet/snapshots/snapshots.aspx?Company=Polycom">Polycom</a> are also now supported</li>
<li><strong>PacketCable NCS 1.0 support</strong>—Allows cable companies to use Asterisk as an option to create business services.</li>
<li><strong>Default de-noise for conference bridge calls</strong>—Conference calls will sound clearer.</li>
<li><strong>ConfBridge application enhancements</strong>—DAHDI hardware   is no longer required to use this software feature. New call   conferencing application that does not require the DAHDI kernel   interface to operate.</li>
<li><strong>Pitch </strong><strong>s</strong><strong>hift </strong><strong>f</strong><strong>unctions</strong>—The pitch of audio, including of callers&#8217; voices, can be manipulated.</li>
<li><strong>Multicast RTP </strong><strong>p</strong><strong>aging</strong>—Extremely  efficient and scalable method for handset paging. Instead of sending an  INVITE to 50 IP phones, you can leverage multicast to send a broadcast  to the IP phones. Steve said Polycom, snom, and he said he thought  Aastra phones supported this multicast feature. Multicast means a little  more work for your switches and routers, but much less stress on the  Asterisk server than the traditional way.</li>
<li><strong>Faster development and more robust unit testing</strong>—Digium   has implemented Agile development and a new   automated testing framework. The Agile process streamlines development   and gives Asterisk users a better view into development plans.</li>
</ul>
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		<title>More voice investments at Architel</title>
		<link>http://architel.com/more-voice-investments-at-architel/</link>
		<comments>http://architel.com/more-voice-investments-at-architel/#comments</comments>
		<pubDate>Thu, 17 Jun 2010 00:25:47 +0000</pubDate>
		<dc:creator>Scott Ryan</dc:creator>
				<category><![CDATA[Architel]]></category>
		<category><![CDATA[Unified Communications]]></category>

		<guid isPermaLink="false">http://architel.com/?p=2837</guid>
		<description><![CDATA[Last year we made a seed stage investment (through BulletTime) in Twilio. Now with our investment in SevenLayer we have doubled down on the unified communications space. Six months after the original seed stage investment in Twilio the company received an additional $3.7 in their series A from Union Square Ventures and The Founders Fund. [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignright" src="http://farm5.static.flickr.com/4001/4515998110_bb995ca9db_o.jpg" alt="" width="219" height="73" />Last year we made a seed stage <a href="http://architel.com/our-current-investments/">investment</a> (through BulletTime) in <a href="http://www.twilio.com/">Twilio</a>. Now with our investment in SevenLayer we have doubled down on the unified communications space. Six months after the original seed stage investment in Twilio the company received an additional <a href="http://www.crunchbase.com/company/twilio">$3.7 in their series A</a> from Union Square Ventures and The Founders Fund. The company was founded by Jeff Lawson, formerly of Amazon Web Services (AWS), with the goal of marrying the world of voice to the world of web applications. Today Twilio is supported by 6,000 developers, who have built 1,000 applications using their API. Clients include Sony, Intuit, Heineken, Salesforce.com, Cheetos, Tumblr and 37Signals.</p>
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		<title>Asterisk Developers Wanted</title>
		<link>http://architel.com/asterisk-developers-wanted/</link>
		<comments>http://architel.com/asterisk-developers-wanted/#comments</comments>
		<pubDate>Wed, 16 Jun 2010 22:57:27 +0000</pubDate>
		<dc:creator>Scott Ryan</dc:creator>
				<category><![CDATA[Architel]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Unified Communications]]></category>

		<guid isPermaLink="false">http://architel.com/?p=2835</guid>
		<description><![CDATA[Job Description: We are looking for Asterisk Developer to work for one of our Architel Labs businesses, SevenLayer; you will be responsible for leading development of the next generation of VoIP applications and features. As a member of the development team, you’ll be involved in all stages of the software development cycle, with particular focus [...]]]></description>
			<content:encoded><![CDATA[<p>Job Description:</p>
<p>We are looking for Asterisk Developer to work for one of our Architel Labs businesses, SevenLayer; you will be responsible for leading development  of the next generation of VoIP applications and features. As a member of  the development team, you’ll be involved in all stages of the software  development cycle, with particular focus on design and architecture.</p>
<p>Required Skills &amp; Qualifications:</p>
<p>•         College or University degree.</p>
<p>•         Excellent understanding of VoIP telephony with a particular  focus on SIP and the related protocols and standards.</p>
<p>•         2 years of hands-on experience with Open-Source VoIP  Platforms Asterisk and Freeswitch, SipX, OpenSER, etc.</p>
<p>•         Experience in troubleshooting and fine-tuning of data  networks for VoIP using wireshark, tcpdump, ngrep, etc.</p>
<p>•         Significant experience with Linux, including administration  and optimization of high performance server-type applications. Also  should have experience with maintaining a Subversion code repository to  support the complete software development process.</p>
<p>•         5 year experience in programming in Linux environments,  using any number of the following: Perl, C, C++, Python, AWK, Bash, etc.</p>
<p>•         Good analytical and troubleshooting skills.</p>
<p>•         Excellent written and verbal communications.</p>
<p>Assets:</p>
<p>•         Familiar with .Net Architecture, Web Services using SOAP,  and experience with building database applications MySQL, MSQL,  PostgreSQL etc</p>
<p>•         Solid understanding of web-based architectures and  programming, including data-driven e-commerce websites.</p>
<p>•         Demonstrable history of technical leadership driving small  development teams to deliver high quality software on time and on  budget.</p>
<p>•         Experience with call-processing architectures, including  event-driven finite state machine(FSM) and multi-threading programming  techniques.</p>
<p>•         A portfolio of previous telephony projects you’ve been a  part of, we would love to see a demo of them.</p>
<p>•         Project organizational skills.</p>
<p>What We Offer</p>
<p>•         How about the opportunity to join a fast-growing company  and be part of a fun and dynamic team. You will be working directly with  some of the best professionals in the world.</p>
<h3>How to apply:</h3>
<p>Please send your resume and cover letter to jdonica@architel.com. In your cover letter please reference the  position you are applying for and provide a short introduction on why  you believe you would be a good fit for the position.</p>
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		<title>Bandwidth and the Library of Congress</title>
		<link>http://architel.com/bandwidth-and-the-library-of-congress/</link>
		<comments>http://architel.com/bandwidth-and-the-library-of-congress/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 00:24:57 +0000</pubDate>
		<dc:creator>Scott Ryan</dc:creator>
				<category><![CDATA[Architel]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Unified Communications]]></category>

		<guid isPermaLink="false">http://architel.com/?p=2820</guid>
		<description><![CDATA[You might be surprised to learn that our online backup system hosts more than four times the data it would take to store the entire Library of Congress. In 2004 Architel began offering our client&#8217;s a free online backup solution and today almost all of them take advantage of it. Over the years the product [...]]]></description>
			<content:encoded><![CDATA[<p><img class="instant alignright" src="http://www.weeklyreader.com/readandwriting/content/binary/20050904_100_library_of_congress.jpg" alt="http://www.weeklyreader.com/readandwriting/content/binary/20050904_100_library_of_congress.jpg" width="284" height="189" />You might be surprised to learn that our online backup system hosts more than four times the data it would take to store the entire Library of Congress. In 2004 Architel began offering our client&#8217;s a free online backup solution and today almost all of them take advantage of it. Over the years the product has evolved. First, we began installing an on-site appliance to allow for a local backup of our client&#8217;s data. Only after a local backup has been created will our backup system carry that data to the servers in our data center. Finally, we use Amazon&#8217;s EC2 cloud to backup data that is local to our data center (i.e. the server being secured is in our data center). The data being created and stored by our clients is growing at an unsustainable rate &#8211; unsustainable in the sense that the current DS1/T1 infrastructure won&#8217;t support off-site backup for very much longer. Of course Architel isn&#8217;t in the telecom business &#8211; but we are being forced to solve various &#8216;telecom&#8217; problems as I noted back in March in a post titled, &#8220;<a href="http://architel.com/the-next-frontier-for-msps-unified-communications/">The next frontier for MSPs: Unified Communications</a>&#8220;.</p>
<p><img class="instant alignleft" src="http://farm5.static.flickr.com/4038/4612939867_26c656cb82_o.jpg" alt="" />To that end, more and more of our clients have been working with <a href="http://architel.com/voice-is-moving-to-the-cloud/">Jeff Rothell</a> and his team at SevenLayer (an <a href="http://architel.com/homepage/architel-labs/">Architel Labs</a> graduate) to ensure their telecom circuits meet their technology needs. For many North Texas businesses it is possible install 100Mbps (71 times faster than a T1) for less than $2,000 per month (not much more than many are spending for T1s today). In other cases it is possible to double or quadruple bandwidth for just a few hundred dollars per month. Of course location is key to acquisition of affordable bandwidth. When we began looking for a new location for our Network Operations Center, access to fiber (fiber connected to competitive bandwidth providers) was key. Our needs are in the gigabyte speed range (primarily due to our need to connect to our clients at 100Mbps speeds). Our new facility has fiber from various providers making it a perfect location for high-bandwidth needs.</p>
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		<item>
		<title>Voice is moving to the cloud. . .</title>
		<link>http://architel.com/voice-is-moving-to-the-cloud/</link>
		<comments>http://architel.com/voice-is-moving-to-the-cloud/#comments</comments>
		<pubDate>Sat, 12 Jun 2010 04:42:26 +0000</pubDate>
		<dc:creator>Scott Ryan</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[IT Support]]></category>
		<category><![CDATA[Unified Communications]]></category>

		<guid isPermaLink="false">http://architel.com/?p=2805</guid>
		<description><![CDATA[Or at least that is what the folks at SevenLayer think. SevenLayer is latest company to be incubated in Architel Labs. Headed by Jeff Rothell, the company delivers cloud based voice applications to small and medium sized companies. Prior to co-founding Sevenlayer, Jeff built two multi-million dollar telecommunication companies. From 1999 to 2002 he served [...]]]></description>
			<content:encoded><![CDATA[<div class="wp-caption alignright" style="width: 289px"><a href="http://www.sevenlayer.net"><img title="SevenLayer - Intelligence Voice Cloud" src="http://farm5.static.flickr.com/4060/4692590310_4f6e0aa0cf_o.jpg" alt="" width="279" height="66" /></a><p class="wp-caption-text">SevenLayer - Intelligence Voice Cloud</p></div>
<p>Or at least that is what the folks at <a href="http://sevenlayer.net/">SevenLayer</a> think. SevenLayer is latest company to be incubated in <a href="http://architel.com/homepage/architel-labs/">Architel Labs</a>. Headed by Jeff Rothell, the company delivers cloud based voice applications to small and medium sized companies. Prior to co-founding Sevenlayer, Jeff built two multi-million dollar telecommunication companies. From 1999 to 2002 he served as President and CEO of Netvoice Technologies, a publicly traded (NTVT) telecommunications business operating hosted VoIP services in 52 major U.S. markets. Then in 2003 he co-founded CentricVoice, a venture-backed telecommunications company offering trunk replacement to small and medium sized businesses. Most recently Jeff served as COO of Unified360, one of the largest Cisco-powered voice vendors in the Southwest.</p>
<p>In the United States there are thousands of phone vendors selling hardware-based phone systems to small and medium-sized companies. Despite the advent of hosted voice options, the number of phone systems sold in the U.S. continues to increase. Business owners throughout the U.S. seem to want to own the hardware powering their phones. On the other hand they want ALL of the features that hosted solutions can offer at affordable prices. SevenLayer&#8217;s offering is designed to create a recurring revenue model for phone vendors, while offering business owners the features they demand without competing with their primary offering &#8211; selling phone systems.</p>
<p>Last month, SevenLayer launched what they call their Intelligent Voice Cloud, powered by their AVAS platform, and began offering live features including:</p>
<ul>
<li><strong>Recording</strong> – a key application for call centers, financial services,  healthcare and real estate. Formerly an expensive feature to acquire  much less manage, can be offered as an add on service delivered from the  cloud with no heavy upfront costs to implement, while making tracking,  management and storage of recordings easy and secure.</li>
<li><strong>Conferencing</strong> – moving conferencing to the cloud may seem excessive,  but in doing so an enterprise can leverage the power of our IVC  conference scheduler allowing easy access to your address book. Imagine  being able to schedule a meeting at a specific time and instead of  having to remember to dial in, the IVC will dial each party at the  appropriate time.</li>
<li><strong>Business Continuity</strong> – the greatest weakness of premises based  features is the premises itself. In the event of a service disruption  the cloud-based IVC can guarantee 100% uptime on inbound calls by  automatically re-routing calls to alternative landlines or mobile  numbers.</li>
</ul>
<p>In the coming months SevenLayer will release a full suite of features and applications accessible to any small business through the click of a mouse.</p>
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		<title>The next frontier for MSPs: Unified Communications</title>
		<link>http://architel.com/the-next-frontier-for-msps-unified-communications/</link>
		<comments>http://architel.com/the-next-frontier-for-msps-unified-communications/#comments</comments>
		<pubDate>Mon, 29 Mar 2010 00:15:48 +0000</pubDate>
		<dc:creator>Scott Ryan</dc:creator>
				<category><![CDATA[Architel]]></category>
		<category><![CDATA[IT Support]]></category>
		<category><![CDATA[Unified Communications]]></category>

		<guid isPermaLink="false">http://architel.com/?p=2677</guid>
		<description><![CDATA[In the good old days phone issues were the problem of our client&#8217;s phone vendors, but today it isn&#8217;t so easy to determine who is responsible for keeping the dial-tone working. More often than not, the phone system runs on the same network as the computers. The phone system looks a lot like a server, [...]]]></description>
			<content:encoded><![CDATA[<p>In the good old days phone issues were the problem of our client&#8217;s phone vendors, but today it isn&#8217;t so easy to determine who is responsible for keeping the dial-tone working. More often than not, the phone system runs on the same network as the computers. The phone system looks a lot like a server, in fact it IS on a server. Joe Panettieri who writes for MSPmentor just got back from the VoiceCon trade show in Orlando. In his most recent article titled, &#8220;<a href="http://www.mspmentor.net/2010/03/26/hosted-unified-communications-will-msps-answer-the-call/">Hosted Unified Communications: Will MSPs Answer the Call?</a>&#8221; he wonders how many MSPs are willing to manage their customers&#8217; dial-tone. He believes, &#8220;there seems to be a large opportunity for MSPs to serve small and  midsize customers.&#8221; Today we have decided to improve our relationships with our client&#8217;s phone vendors as a stop gap measure, but I wouldn&#8217;t be surprised if someday we (and many other MSPs) began managing our client&#8217;s dial-tone (since we seem to be doing so already).</p>
<p style="text-align: center;"><img class="aligncenter instant" src="http://www.readytalk.com/community/blog/wp-content/uploads/2008/10/hinhoc1.jpg" alt="http://www.readytalk.com/community/blog/wp-content/uploads/2008/10/hinhoc1.jpg" /></p>
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