Why use Architel?
Alexander Muse , November 19, 2002
The hidden cost of lost time and productivity due to technical problems is the single largest expense of business technology.
With Architel you have the benefits of a fully staffed IT department, at a tiny fraction of the cost - and for much less than it’s costing you to function without qualified IT support. We are at your service 24 hours a day, 365 days a year. When you do have a problem, there’s just one number to call, any time of day or night.
Our services are both proactive and reactive. On the proactive side:
We remotely monitor over 700 aspects of every system’s security and performance around the clock, allowing us to anticipate and correct many issues before they occur.
We assign you a dedicated account manager who takes the time to understand your current technology needs and your business goals. As a result, we can help you make the right technology decisions now and in the future.
We help with all your technology purchases, assuring that you get everything you need (and nothing you don’t), all at the lowest prices.
We train your people in the correct usage of the tools they currently have and the new ones you’d like to provide them.
When a problem does occur, we’re always there to help
All of our technicians are highly trained and certified, typically in multiple technologies, and they’re especially talented at working with people who would rather remain non-technical.
We can remotely take control of an unruly PC or server. This frees your employee from wrestling with the problem, the risk of making it worse, and the tedium of the “now do this and tell me what happens” approach you get with ordinary telephone support.
We’ll arrive on site as needed and stay there until the problem is fully resolved.
And remember, all this is included in the flat monthly rate. There’s no “meter running” as there is with consulting services, so there are no service charge surprises.
Architel Old Service
Alexander Muse , November 19, 2002
Architel® takes a different approach to IT outsourcing, our fractional approach to IT service delivery aligns the interests of the business owner, the users and Architel. Our flat-rate, all-you-can-eat monthly pricing allows us to spend the necessary time on proactive maintenance to ensure your network will have fewer problems reducing the number of reactive activities. We can provide a level of support previously available only to Fortune 1000 companies.
Our Fractional IT solution requires minimal capital outlay. Most companies can outsource the management and support of their networks and computers for the same cost as an entry-level IT employee. We guarantee that our Fractional IT solution will improve your IT operational efficiency. That’s why you may terminate our service upon one month’s notice without penalty.
We begin by implementing our monitoring, maintenance and support tools:
- We deploy our SuperNOC™ monitoring server within the client’s network
- We load remote control software on each desktop
- We install a trouble ticket icon on each desktop
Next we assess the health of the network:
- Network (addresses, name servers, and IP connection)
- Security systems (firewall, router, and VPN)
- Back-ups (on-site, off-site, tape and mirrors)
- Servers (patches, security holes, and service packs)
- Services (Exchange, IIS, SQL)
- Infrastructure (routers, switches, and wiring)
- Desktops (memory, processor, and OS)
| Finally we conduct our initial VirtualCIO™ meeting with the business users: |
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Architel’s Old Pitch
Alexander Muse , November 19, 2002
Architel is a provider of outsourced computer and network support services for small businesses, law firms, and medical clinics. We become our client’s IT department. Our desktop and network support is both proactive and reactive and is delivered on-site as well as remotely. Our goal is to keep our clients’ computers and networks operational at all times.
Most small businesses cannot afford a Fortune 1000 IT staff with the various knowledge sets - not to mention the headcount - needed to adequately support today’s complex computer and network systems. Architel can provide the business owner a complete IT staff, armed with the latest monitoring, management and support tools, for the cost of hiring a single IT professional. Therefore, the owner buys a “fraction” of Architel’s entire Fortune 1000 IT team.
Alignment is Smart
Alexander Muse , November 19, 2002
Do you pay your IT guy by the hour to fix your computers and servers? Does this make sense? He makes more money when your systems don’t work. What if you could pay your IT guy when your systems worked and charged him when they failed. This would make more sense, right? Well we can’t quite help exactly, but we do have a alternative.
Architel provides IT support for a flat monthly rate. Our clients receive an all-you-can-eat level of support for that flat monthly rate. So when you systems work better we make more money and when they don’t we make less (or even lose money). Our goal is to keep you systems running well so that we can make money. In this sense our interests are aligned. Make sense?
